Checkout links not working and one other issue

[purplejay]

Hi all

I am having two issues;

1. NON-WORKING PAYMENT LINKS

Checkout links that are generated for new products I create are not working.

They worked for the first ever product I created, but haven't been working for every additional product.

Interestingly, for the first product that worked, the URL link was in the format "square.link" whereas future products I create have the URL format "checkout.square.site".

How can I revert to using the first style of link and not the second? 

2. DIFFERENT LOCATIONS NEED DIFFERENT EMAIL ADDRESSES ASSIGNED FOR SALES NOTIFICATIONS

I can't see where I can assign a different notification email address for different business locations.

For example, if I have a London and Paris location setup on SquareUp, I want the products that are assigned to the London location to send a notification email to the London location email address upon sale.

At the moment all sales notification emails are going to the central email address that I used on login.

___

Any help with these two simple issues would be hugely appreciated...

Thanks.

[purplejay]

Hi all

I am having two issues;

1. NON-WORKING PAYMENT LINKS

Checkout links that are generated for new products I create are not working.

They worked for the first ever product I created, but haven't been working for every additional product.

Interestingly, for the first product that worked, the URL link was in the format "square.link" whereas future products I create have the URL format "checkout.square.site".

How can I revert to using the first style of link and not the second? 

2. DIFFERENT LOCATIONS NEED DIFFERENT EMAIL ADDRESSES ASSIGNED FOR SALES NOTIFICATIONS

I can't see where I can assign a different notification email address for different business locations.

For example, if I have a London and Paris location setup on SquareUp, I want the products that are assigned to the London location to send a notification email to the London location email address upon sale.

At the moment all sales notification emails are going to the central email address that I used on login.

___

Any help with these two simple issues would be hugely appreciated...

Thanks.

[Breffni]

Hi there @purplejay, thanks for your post and welcome to the Seller Community. 

Sorry to hear you're running into this. 

For the checkout links, can you confirm that both items have stock attributed to them? If you have not added stock, please do so and test again if the link works. If this doesn't work, can you send one of your links here so that I can take a closer look, thanks? 

With regard to the email notifications, with the Locations tab of your Square Dashboard, you are able to assign different email addresses to different locations. 

This should reassign your emails for you, let me know how it goes! 

[purplejay]

Hi Alegra

Thank you for the thoughtful and useful advice.

1. Regarding the checkout links.

I have clicked your link and searched around for a while but can't see where to add stock to the product. Please can you provide me with a screenshot of this. Also, both products I have set up appear to have no stock assigned to them, but the first product checkout link works fine, it is the second one that has the issue. See links below;

PRODUCT 1 - WORKING - https://square.link/u/QHxbk4kn

PRODUCT 2 - NOT WORKING - https://checkout.square.site/merchant/MLZG5CZF2HS7S/checkout/GZCZ47P6UDBVP6HYFOOF3Z5Y

I duplicated product 1 to create product 2 and changed a few attributes so don't understand why the links are so different?

2. Regarding assigning different email addresses to different locations.

I followed your link and it is only letting me add one email address per location, not multiple, is that correct?

____

Please help! Would be much appreciated!

Look forward to your reply.

Thanks.

Sonny.

[Breffni]

Thanks, Sonny, as you have multiple locations set up on your account - are these items assigned to the same location or different locations? 

You will need to open each item within the Item library to check which location they are assigned to: 

If they are assigned to different locations, can you confirm that both locations have a bank account associated? 

You can check if locations have your bank account linked to them in Settings > Account & Settings > Business information > Locations > Select each location > scroll to Bank information. 

Let me know how this looks on your end, just trying to rule everything out. 

And then yes, it's one email address per location at the moment 🙂 @purplejay 

[purplejay]

Hi Alegra.

I appreciate the ongoing support with this, but I managed to get it working, by accident!!

When I go here; https://squareup.com/dashboard/ecom/online-checkout/ and generate the checkout link from here, using the "generate a link" button, then it generates the short link that works.

I don't know why it works when I do it that way and not when I generate it via the other way, maybe you can tell me why?

But either way it works now.

And, thanks for letting me know that I can only assign one email address per location, that is a bit of a shame, but it is what it is.

Thanks.

Sonny.

I can generate a working checkout link from here

[Breffni]

Super! Thanks for letting me know @purplejay, and yes correct, there are two places you can create a Checkout link from, I was overlooking the obvious. Glad everything is working on now 🙂 

[purplejay]

Unfortunately, my checkout links are still not working! I spoke too soon.

It's such a simple thing I am trying to do!

When I created a product and generated a checkout link for first product, it worked fine and that one still works.

However, when I have set products after that in precisely the same way as first product, the new products have not worked and checkout link is broken.

The first product is working fine still and every new product doesnt work.

Please can you take a look inside my account or provide me with a number I can call to address this?

I am able to set up locations fine, but when I set up products, the checkout links dont work, no matter which location I assign the product to. I have tried assigning the product to every location, even "all locations" still the checkout link does not work...

Also, regarding stock, it does not let me add stock for any of the products, that option is greyed out (see screenshot). However, I did not add stock for the first product I created either and that one is working fine!

Please help!! 

[Breffni]

Sorry about that @purplejay, that's really frustrating. 

In this case, since we've been back and forth a bit with the settings, I think the best thing to do is contact our Customer Support team directly, they will be able to access your account on the backend and take a look at the settings that I don't have access to here. 

Hopefully, they'll be able to get this resolved ASAP.