Cash Box difficult to open

[CosmicFox]

Hello. I am new to square. It seems that my cashbox is incredibly difficult to open. I can barely get the key to go in at all. It’s a struggle every single time. Is this normal?

[nika]

That's not normal at all, @CosmicFox. Sorry that's happening!

Whether you're using a Printer-Driven Cash Drawer or a USB Cash Drawer, you can try these Cash Drawer Troubleshooting Steps.

If this continues to happen, you might want to reach out to the manufacturer, as it could be something internal with the drawer itself.