Solved: Card reader beeping positively but payment not bei... - Page 2

St_eia · ‎04-26-2023

Hi,

Our card reader has started to beep as if payment is taken but no payment gets taken. The card isn't declined, just nothing happens.

We then have to go back and re take the payment. This isn't great as some customers think we have taken twice, and explaining each time is a real pain.

Have tried un pairing and re pairing device already.

Does anybody have any experience with this?

Breffni · ‎05-03-2023

Thanks for getting in touch with support - we have published a status page live for this issue that you can follow for updates, along with this thread.

We understand the significance of seamless payment processing and apologize for any inconvenience caused.

Breffni
Community Moderator, Ireland, Square
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After a wonderful three years supporting the Seller Community, I've moved teams!
Check out article "A Contact Guide to the Seller Community" to reach out to current Seller Community Moderators.
Thank you for all the memories and connections—here’s to new adventures! 

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Breffni · ‎05-06-2023

Hi @St_eia @Theredlionek @ArronM @The_Sun_Inn our engineers have released a fix to address the disruption affecting Tap and Chip payments in iOS and iPadOS devices. This fix is included in the latest version of Square Point of Sale (version 6.16.1). Please update manually by visiting the AppStore > search for Square Point of Sale and lastly tap Update.

We will continue to monitor the progress of this fix. Please do report back if the problem persists.

Breffni
Community Moderator, Ireland, Square
Sign in and click Mark as Best Answer if my reply answers your question ✨

After a wonderful three years supporting the Seller Community, I've moved teams!
Check out article "A Contact Guide to the Seller Community" to reach out to current Seller Community Moderators.
Thank you for all the memories and connections—here’s to new adventures! 

View Solution >

Theredlionek · ‎05-03-2023

I have again done what support have asked and it’s made no difference to us at all,

I am awaiting a call back from support again to see what the next steps are and to try and get it logged for the engineers

Theredlionek · ‎05-03-2023

Please see my messages below

Card reader beeping positively but payment not being taken