Cannot pair at all

[Sandpiper]

Yesterday everything was fine.  Today can't pair.  Tried all troubleshooting steps-nothing works.  Tries to connect and asks for orange lights.  Do that.  Get message that cannot connect and press until flashing red.  Do that-after I let go, lights go steady red and  nothing happens.  I am at a fair and customers cannot pay by card-this is horrible!!!

[Joe]

Goodness - I am so sorry to hear about the trouble here, @Sandpiper. Something definitely sounds off here.

To ensure this gets resolved quickly for you, would you mind reaching out to our Support Team? They should be able to get this solved for you.