Can you use Open Tickets with Invoicing through Square Dashboard?

[BennyT19]

Hi team,

We make products and use the dashboard to send Estimates/Invoices to clients.  We find that we are manually recording the options for our products (with modifiers) onto a 'build' ticket that is taking a lot of time by hand.

We are also currently developing a WooCommerce site that already has square integration and have had a few test orders come through.

Looking at a 'build ticket', I recently came across Open Tickets, and was wondering if I can connect to my PC Dashboard a ticket printer and get the Customer Name, Product Requested and modifier options all printed onto a ticket to save some manual processing? Surely this doesn't only work in the food industry, right?

Any help would be appreciated.

Regards

Ben

[Seamus]

Hey @BennyT19,

Thanks for getting in touch!

Square's invoice system is an email based system that operates independently of Open Tickets, which is a feature of POS app designed to track say, a group in a restaurant adding to their bill over a single dining session.

There's unfortunately no way to integrate those two systems together at the moment, and Open Tickets isn't a feature available via the online dashboard. Sorry I couldn't be of more help here!

[BennyT19]

Thanks @Seamus for looking into it.

Would it be possible to do it maybe with the API plug-in to pull data off the customer records with a web query, develop a backend process and send it to print?  I'll read up on it a bit more and see if I can find some more info.

Regards

Ben

[Seamus · Accepted solution]

Hey @BennyT19,

I'm not sure about that one!

If you're a web developer with the know-how you can take a look at what our APIs can do here. I'm not a web developer and have no experience with the technicalities of using our APIs - but you can find links to various API support resources from that hub. It'd be worth reaching out to check if something like this would be possible to custom build!