Can I remove the default "No Tip" selection at the checkout using Restaurants on Square Stand?

[ThePointBBQ]

The title of this thread has been edited from the original: Square Stand Tipping Option.

So we have a Square Terminal, and a square point of sale.

On square terminal, when a customer pays for his bill with a debit card, it defaults to a screen that has some options, 15%, 20%, 25%, Other Amount, No tip.

The customer is then forced to make a choice, they can't continue unless they consciously choose one of those options.  It's great.

Square stand however, displays all the same options, but No Tip is highlighted.  The can just hit continue and proceed without making a conscious choice.

Other than throwing my square stand into the garbage, is there any other way we can add this feature?  My staff has already complained about this to me several times.... 

Is there a feature request anywhere for this?  Haven't seen it, and tech support just wasted an hour of my life trying to resolve this.

I think this would be a required feature in a restaurant, maybe I'm wrong.

Thanks,

Mark

[Katie_SQ · Accepted solution]

Hi @ThePointBBQ, 

Thank you for reaching out with your question and sharing your experience.

Currently, the ability to remove the No Tip default isn't available on Square for Restaurants using the Square Stand.

I recommend submitting this request on our Ideate Board. Our product team regularly reviews these submissions, and your feedback can help highlight the demand for this feature. If you find a similar request, feel free to add your comments and vote to amplify its visibility.

We value your feedback and appreciate you sharing the impact this has on your operations. While I can't promise immediate changes, please know that our team is continuously working on improvements, and suggestions like these play a crucial role in shaping our products.

If you have any more questions or need further assistance, please let us know.