Can I change how our business is referenced on customer banking app transactions?

[DigitalPrintEx]

The title of this thread has been edited from the original: How to Change "reference appear as" on banking app transactions.

Hi Community, How do we go about changing how our business is referenced on customer transactions? 

I completed a test transaction on myself and in my banking app it shows the business name, along with part of the suburb/address that I have registered my business on Square. 

I would prefer it only show the business name and nothing else. However, you cannot remove the business address details in Square account as they are mandatory fields.

Any suggestions would be greatly appreciated.

Thank you.

[Katie_SQ · Accepted solution]

Thanks for your question, @DigitalPrintEx!

Unfortunately, it’s not possible to edit the way your charges appear on your customer’s bank statements.

We aren’t able control what specific information is sometimes pushed by different banks on statements and in notifications in-app, and the information that appears can vary from bank to bank.

The transaction should show on your customer's bank statement as *SQ Your Business Name, Location (this may be abbreviated depending on bank statement character limits). Your customer would need to look at the line item in the statement, rather than an app notification to see this.

Sorry I couldn’t be of more help here! Feel free to reach back out if you have any additional questions.


PS - Welcome to the Square Community. ✨

[DigitalPrintEx]

Thank you for the response, that is clear and understood some of this would be out of our control. No problems though, and thank you for your time to respond.