Hey @RoryLane. Thanks for flagging this on the Seller Community, I see this is your first time here, so welcome.
Sorry for this experience!
Can you try these steps from our troubleshooting article? Some of the tips are as follows:
- Update to the latest version of the Square app.
- Make sure you’re using a supported device.
- Unplug the reader and plug it back in while the Square app is open.
- Delete and reinstall the Square app. See Apple or Google support for instructions.
- Plug the reader into a power source, leave it for 1-5 minutes, and then plug it back into the device.
If you continue to have issues, you'll need to submit a warranty claim.
Let me know how you get on.
Breffni
Community Moderator, Ireland, Square
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