Bill Pay Uploads Blank?

I've been using Square Bill Pay since 2024.  As of last month, when I go to upload a "bill" (in my case, a sales invoice that I've used the same spreadsheet since 2024), it used to scan it and show a preview so I could fill in and double check the info.  Now it is blank.  Support has been no help and has no idea what I'm talking about.  I've tried 3 browsers and clearing my cache.  Has anyone dealt with this?

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