Barcode scanner is not recognized on Square Register

[dealsandsteals]

I have a Honeywell Voyager 1472G2D scanner. It shows compatible but when I plug it into the hub it still shows "no compatible barcode scanner found". I have tried factory reset, and it is connected but the register does not recognize it

[dealsandsteals]

any ideas here?

[Candlestore · Accepted solution]

@dealsandsteals ;

Try plugging the USB port into a computer, this will test to see if the Scanner itself is defective.  Once plugged into a computer test scanning an item when you have a text document open.  The scanned barcode should be imputted in the document where the curser is.  

I also just looked and your model is compatible with Square and the Register.

When I plug in my Scanner(s)  sometimes they do not register and I have to unplug them or plug them in a different port.

You say you tried a Factory Reset..... on what the Register or the Scanner?

Make sure your Register is on the most up to date version of Square.

When I first started with Square I bought a cheap scanner, it was not compatible and Square left me know it was incompatible as soon as I plugged it in.   

So make sure your scanner works with a computer, and also make sure the Scanner is fully charged.   

The other thing is some scanners might need to be in a certain transmission or input method.  My scanners are USB and able to be in Bluetooth modes.  If I grab the Bluetooth version it will not connect to my Square Stands.  I also had to put the scanner into IOS Keyboard mode by scanning barcodes to setup this.  

Since I use Square Stands and not the Register, I am not sure if there is an input method you need beyond the Default settings the scanner comes with. For me if my scanner acts up, I scan the Return to default, unplug the USB and then plug it back in.  The scanner is then fine.  I usually only have to do this when I am testing different random barcodes I make, and must have accidentally made a programming barcode.

Here is a Programming Manual for the 1472g series.  general-purpose-handheld/1472g 

From what I am seeing quickly is when connected by USB you also need a Power supply plugged in....page 3 of the quick start guide link above in blue.

[MayaP]

This is some great suggestions @Candlestore. Thank you! 🙌

[MayaP]

Hey @dealsandsteals  – Thanks for reaching out. I’m sorry you’re having trouble connecting your scanner to the register. I hope @Candlestore  suggestions have been helpful. Here are some additional troubleshooting steps. If you’re still experiencing issues, feel free to let me know!