Marking items as unavailable had been working as expected for me until recently. This week, however, any items I change from "Visible" to "Unavailable" on my Square Online dashboard become "Visible" again without any action on my part. It's infuriating.
At my store we sell one of a kind used items. After pieces have been on our website for a couple months (and are typically sold by this time) I like to go through and mark them as Unavailable. Most of them I'd like to NOT delete — our team buys items from the public every day, so having these sold out items still in our Square catalog is helpful to refer to during this process. Typically this works well for me, even though it can be a bit time consuming. I spend a couple hours combing through all of our online inventory, marking items from three months ago as Unavailable so they aren't clogging up our site but are still in our catalog to be referenced by my team. I did this yesterday, and within minutes all the items I had spent so much time removing from the site were visible again. I was so frustrated I could have screamed.
I understand how the "Hidden" feature works (these items aren't available in your Shop All area of the web shop, but can be used in featured item or category blocks). This is why I change the items in question to "Unavailable". I don't want them anywhere on my site. I've also checked each of the items in question through my Square catalog in the app to make sure none of them have the Payment Link option toggled on. None do.
I'm praying this is a bug on Square's end that can be fixed because I REALLY do not want to have to delete these items from my catalog altogether, nor do I want to keep them visible on my site indefinitely. Is anyone else having the same issue? I'm at a loss here.
EDIT: I thought maybe it was a momentary bug yesterday, so I went through the Visible catalog AGAIN today and the same thing is happening. Ugh.
