Approved sale goes through, a few minutes later I get a msg that show either, declined or timed out?

Approved sale goes through, a few minutes later I get a msg that show either, declined or timed out? This happened a few times last Market season and it happened 2 times this past Saturday. This has lost us quite a bit of money. 

With each transaction I ran the cared through and waited for it to be approved and the receipt page before sending the customer on their way. When I go to ring someone else up a few minutes later it says either payment declined to due location, payment declined retry payment, timed out, or connection error. I go to transaction and the payment is not there?  

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Square Community Moderator

Hi @PFF and welcome to the Square Community! Although, I'm sorry to hear that these payment issues are what brought you here 😞

If you're using Square in a market environment, are you connecting to a Wi-Fi network or hotspot or have you just been using your mobile device's data? Wi-Fi provides a faster, and more stable processing experience with Square.

I'll keep an eye out for your reply!

Violet
Community Moderator, Square
Sign in and click Mark as Best Answer if my reply answers your question.



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