Apple Pay declined

[jamesearl]

I have set up my website https://www.jamesearl.com/make-a-payment.html with several ckeckout links - these work fine for card payments but not for ApplePay: attempts to pay by ApplePay are continually declined.

Im using a Mac, Safari and an iPhone.

Can anyone help?

James

[tranguyen]

Hi James, sorry to hear you are running into this issue!

At the moment, it isn't possible to switch off Apple Pay as an option for the Checkout Link. As the customers are getting a generic decline, the first thing we'd advise customers would be to contact their bank to make sure their details are up to date and check on their cards.

If they have confirmed all the details are up to date and their Apple Pay is working except with your Checkout Links, it's best to contact our Support team directly as they would be able to take a further look into this and check the individual transaction to see if there is anything we can spot. You can find our contact details here.