Anyone else having issues with their money being transferred?

I had some sales over the weekend. Normally, I would get an email on Sunday night that they are being transferred. No email, money is still sitting there. When I try to do the Instant Transfer, it tells me I need to add my bank, but I checked and my bank is added. Have not yet heard back from Support. 

404 Views
Message 1 of 2
Report
1 REPLY 1
Square Champion

Hey @OliveBranchFarm.  I have a strong suspicion.  Have you recently applied for and gotten a Square Debit card, which means you now have a Square Checking account?  If so, one of the unadvertised side effects is that automatic transfers no longer happen.  You must manually transfer whatever funds you want to your bricks-and-mortar bank account.  I suspect this is to ensure that Square doesn’t automatically drain your Square Checking account, in case you use it to pay bills, or in case you use your Square Debit card.  It makes sense.  It just needs to be said better! LOL

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!
382 Views
Message 2 of 2
Report