Hey @KallysHair, thank you for flagging this. We're sorry to hear about the issue you've encountered with your Register.
We are aware of an issue occurring with our register and our engineering team is working hard to find a resolution as soon as possible. They are working on releasing an update so keep an eye out for a software update on your Register being released soon.
In the meantime, we recommend doing a factory reset on your Register. Don’t worry: resetting your device will not erase important account settings like items, transaction histories, customer lists, or employee permissions. It will all be there when you sign back in. Before resetting your Register, please have the following information on hand since you’ll need it to log back in afterwards:
- WiFi network name and password.
- Account login information (email and password) or device code.
- Location name, if applicable.
- Accessory settings: printer stations, drawers, and any other accessories. Our recommendation is to take a picture of the configuration of each accessory.
To reset your Square Register:
- Tap the down arrow at the top of Register, then Settings > Hardware.
- Tap General > About Register.
- Scroll to the bottom of the screen and tap Factory Reset > Confirm Factory Reset.
- Tap Reset one last time. The countdown will begin and your Register will reset.
Once again, we're sorry about this ongoing issue. Let me know if there is anything else I can help you with.
