An online order has been cancelled but did not allow us to refund

[Daneechi]

We have had an online order which was paid for via paypal. 

When my staff tried to refund it online, the order was cancelled but did not allow them the option to refund or restock. Can you please tell me how to fix this or who I can contact to fix it. 

[Seamus]

Hey @Daneechi,

Thanks for reaching out.

It sounds like you may need to refund the payment via PayPal in this instance. You can find further instructions on how to do this via PayPal's support centre 👍