All my products show twice on my online shop

Hi

I've set up a very basic shop page with just four items to sell for Mother's Day. When I preview the page it looks exactly as I want it to. When I publish the page it shows my four products, then it shows the exact same four products beneath them. 

 

I only have four items in my inventory. All are set to visible. All are in stock. How can I fix this? I've spent so long looking for a way, help is very much appreciated.

 

https://the-wonderful-cake-company-limited.square.site/

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Hey @WonderfulCakeCo, sorry to hear you are running into this! I had a look at the site and I think I might know what happens. When you have a chance, would you mind trying the following for me?

 

From your Square Online site overview, click into Website > Edit Site > Item list.

 

Screenshot 2021-03-05 at 09.23.28.png

 

Click Arrange & add items at the top.

 

Screenshot 2021-03-05 at 09.24.01.png

 

 

Here, it'll let you drag items to reorder. However, at the top, there's the option to show Most popular and Recent order items. By default, these are turned on so you'd want to toggle them off from blue to grey. 

 

Screenshot 2021-03-05 at 09.24.52.png

 

 

Once that's done, hit publish and only 4 items should show on the website now. 

Tra | she/her
Community Program Manager, Square

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Square Champion

You need at least 10 items for your site to look great  - have a play around with layout and you’ll see.  Add another 5 lines / items and you’ll be good to go. Why not try a close up of one cake as a main pic to show variation.  Or maybe use one of your lovely cake insta pics on a super fade background for your site. 

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Thanks for the reply, I can't add more products, these are the only four things available in the promotion. Besides, I tested it with extra fake products and it doesn't matter how many I have in there - it still duplicates them below.

 

That's the issue.

 

really need to sort it out so that I can share the page quickly for these specific Mother's Day items which is March 14th. Im not interested in selling my other bespoke cakes this way; they can't be sold like this 😞 I don't need it to be pretty, just functional. I have a real website for showcasing.

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Solution

Hey @WonderfulCakeCo, sorry to hear you are running into this! I had a look at the site and I think I might know what happens. When you have a chance, would you mind trying the following for me?

 

From your Square Online site overview, click into Website > Edit Site > Item list.

 

Screenshot 2021-03-05 at 09.23.28.png

 

Click Arrange & add items at the top.

 

Screenshot 2021-03-05 at 09.24.01.png

 

 

Here, it'll let you drag items to reorder. However, at the top, there's the option to show Most popular and Recent order items. By default, these are turned on so you'd want to toggle them off from blue to grey. 

 

Screenshot 2021-03-05 at 09.24.52.png

 

 

Once that's done, hit publish and only 4 items should show on the website now. 

Tra | she/her
Community Program Manager, Square
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OMG it worked. Thank you so much - my life is complete.

 

 

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I'm so glad it's working now 😊!

Tra | she/her
Community Program Manager, Square
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