Afterpay and invoices not working

[LexiMayRose]

Hi everyone, I have been trying to figure this out all evening. I have a customer wanting to get $420 worth of product on After-pay which is a huge deal for me (like 2months of sales in one go). So I click on accept after-pay and send the invoice off only to have them receive something that tells them its not accepted. This happened to another customer who wanted $150 of stuff and I lost the sale and they went with another person because it wouldn't work. 

Could anyone help me out with what might be going wrong? Ive googled to no avail. 
Thanks 

[utpmiami]

I have the same or similar issue.

[MayaP]

Hello @utpmiami, I am sorry you are running into issues using Afterpay with your invoices. I would check out this support article here because it dives into the eligibility and payment requirements needed to use Afterpay. If you have met all requirements and are still running into this issue I would reach out to our support team, so we can investigate this further. If you can, make sure to get a screenshot of the error message as well. You can reach support at 1-855-700-6000, squ.re/contactsqsupport. If you need anything else let me know. 

[MayaP]

Hello @LexiMayRose, thank you for reaching out and flagging this. I am sorry to hear about this experience with your customer, and I understand your frustration. This is certainly something we want to investigate further. Please make sure your eligibility is met in order to use Afterpay. If you are still having issues please contact our support team and have screenshot of the error message available. You can reach support at 1800 760 137, https://squ.re/4azOOT4. Thank you for working with us to resolve this! 🙏