Add to cart button does not appear

[sberenji]

Hi everyone,

I am facing with a big issue for the first time in the website I am designing. I am the team member of the website and currently the "Add to Cart" button is not appearing in any means. I am assuming that the owner of the website faced some errors when setting up the account (just assuming). 

I called customer service also but I could not talk with anyone as it is asking for a 8-digit PIN which we do not have.

Any response is appreciated.

Thanks

[isabelle]

Hey @sberenji! 💫

Sorry to hear that. What is your URL so we can look into this? 

In the future, you can contact us via this link.

I hope to hear from you soon and welcome to the Seller Community ✨

[sberenji · Accepted solution]

Thank you very much Isabelle. I immediately contacted the support team using the link you provided. It seems that this problem is the outcome of the fact that the business owner (creator of the Square account) has not verified her identity. I will make the owner verify her identity to see if the problem is solved. If not, I will write it down for you. I am extremely thankful for your response.

[isabelle]

Thanks so much for your response to let us know what's going on @sberenji. Glad you were able to get some answers.

Feel free to circle back to this thread and tag me if you continue to have issues ✨👩🏼‍💻

[ABCraftCouncil]

Our "create new item" button has been disappearing a lot lately. Especially if I have search filters in use. Refreshing the page does not bring it back. I have to close my square page to logout and re-log in to get it to come back. Huge pain. Seems to be a glitch as we are a small business and don't seem to have issues with verifying our identity. Any other tips?

[BernadetteA]

Welcome to the Seller Community, @ABCraftCouncil 👋

I'm not sure I quite understand what you mean by this. Is the button disappearing from the live site? Are you logging out/in from the Square dashboard, and this makes the button display again? 

Can you also please post a link to your website so we can take a look? Thanks in advance!