problems with ING card payments today

[EMPF_]

Hi, we are a retail store. Transactions today via ING cards are not showing on Square transactions but are showing on customer bank accounts.

The transaction is saying 'Connection error' then declined but is coming out of customer account. 

Can someone please assist? 

[lawnbrook]

@EMPF_ 

Perhaps it was just an authorization on the card? I've never had the case where someone has been charged and there is not a valid transaction.

Have you looked at the transactions after the fact ? Are there transactions recorded for these sales ?

Bruce

[Katie_SQ]

Hi @EMPF_ 👋 Sorry to see trouble has brought you to the Seller Community!

It's difficult to pinpoint what may be happening here without looking at your account with you. In order to get this resolved as soon as possible, we recommend reaching out to our team directly.

If you haven't already, please call our Support Team on 1800 760 137. Our lines are open Monday-Friday, 9am-5pm, Melbourne time. 🙂