Urgent!! Buttons for items, customers, discounts and Saved Cart gone!!!

[BofBArtStudio]

The screen now shows a grid of favorites, but no way to see those buttons that are always there for Items, Customers, Discounts and Saved Carts.  It changed since yesterday.  We need it back to the way it was and we need to be able to get to our saved carts.  

This is extremely urgent!

Obviously I have already tried to figure it out in settings with no luck.

Help!!

[TheRealChipA · Accepted solution]

Hi @BofBArtStudio.  I just spent a little time noodling around the Restaurants App updated 5 days ago. Not being a Retail seller I don’t recall what the old screen layout looked like, but it looks like in this one you can add those buttons directly to your grid yourself.  To do this, Edit your page, under “Add to Page” click “Action.”  You’ll see the ability to add Customers, Discounts and Saved Carts actions to your page/grid.  I hope that helps get you back up and running.

[BofBArtStudio]

Thank you for that response.

I did that four or five times adding those items to the favorites as you instructed. Each time I saved it and saw that it was there the way I wanted it to be and reordered them to the top. And then just when I was about to show the team that it did it they disappeared right in front of my eyes..

I tried it again and again and again each time seeing that they were there and then watching them vanish.

The only way I can get it to stick is by creating a custom tab called actions, added them there, and that seemed to stick.

I guess that's good enough for now. I really don't like that this new view of favorites/tabs takes up half of the screen.  

At least it seems for now we're back to functioning and able to get to saved carts again.

[_Violet]

Hi @BofBArtStudio - I'm sorry to hear that this issue with Square for Retail has brought you to the Community today 

I haven't heard anything about this prior to your report, so I've sent a message to the Retail Team to see if they can offer any insight. It may take a bit for me to receive a response though so I appreciate your patience in the meantime 🙏

Since you did mention that this issue is urgent, I suggest that you get in touch with our Retail Support Team. If you haven't already, please reach out to Support directly by logging into your Square account and heading here. If you have a Square for Retail Plus subscription, you have access to our Phone Support Teams 24/7 🙂