URGENT HELP NEEDED WITH DELETED WEEBLY SITE VIA SQUARE ONLINE

[chavversg]

Hi

I'm feeling physically sick right now at the thought that my website has just been removed by square and would appreciate some help please! 

I have a weebly site I'm currently building. I've paid for a template and its nearly finished.  I need to process my sales through square. I have a reader and a square account. 

The two were linked - weebly and square but only through processing. I discovered today that in order to use square as a shop online I need to create an online shop single page in square online, and link it via an external page link to my weebly store. That's what the instructions say.

I disconnected my weebly store from square prior to doing any changes

I changed the email on my square profile because everytime I tried to create an online store it obviously took me to my weebly site.

Its now changed the email on my weebly site too to my square one.

I've done what the help pages say and created a single page online store.

ITS DELETED MY WEBSITE FROM WEEBLY AND REPLACED IT WITH THE SQUARE ONLINE ONE.  The whole thing has gone. 

So now when I log into weebly my website isn't there - I can't get it back - I can't find it. all that's there is the online store the square has created.

I honestly don't know how to fix this. I've worked for weeks to get this up and running and upload all 300 products and populate all my pages.  I've paid for a template. I've paid for a business plan with Weebly - which incidentally has also now disappeared - so even though I've paid to have an ecommerce weebly site and my own domain - that's now gone and I apparently have nothing.  I am totally $"£$"$"$" 

Can somebody from square please explain what on earth has happened and how to get back my weebly site because I've followed your instructions to the letter and its totally screwed up everything.  I'm having panics and feel like screaming right now because of this!! 

thanks

[Ria]

Hi @chavversg - Welcome to The Seller Community.

I know how frustrating it is to feel like you've lost your work.

The best way to try to recover website pages that are missing would be to contact our phone support at your earliest convenience.

Due to the public nature of The Seller Community we are unable to access specific account details through The Community. For assistance with your account, Feel free to send send a message using this contact form. Our support team will be happy to assist in resolving the matter on your account. 

Phone support is available Monday - Friday 9 AM - 5PM PST. The telephone number is 0800 098 8008.

As always, feel free to stop by The Community with question, concerns and even feature requests. We are more than happy to assist. ✨