Turn off automatic printing when saving an order

[rjmburger]

Online Orders have an option to automatically print a ticket for the order - but it doesn't work unless you also turn on Order printing in the Print Options. But, when you do this, every time you "Save" a ticket during Checkout, a ticket prints.

Is there any way to either:

1. Turn off automatic printing of tickets when saving a ticket, but leave online order automatic printing on?
2. Or, turn off Order printing in Print Options, but maintain the ability to print online orders?

[JustinC]

@rjmburger - unfortunately order printing applies to both in-store and online orders. There isn't a way to make the settings independent from one another. 

However, you can turn off order printing all together and still allow online orders to come through the POS app: From Settings, visit Orders > Toggle off Automatically Print New Orders. 

Let me know if you still need help with this. 

[rjmburger]

Automatically print new orders is turned off and it is still printing new orders.

[JustinC]

Okay try going to Settings > Printers > tap printer station and disable Order Tickets. 

@rjmburger

[rjmburger]

That works - but now I no longer receive printed tickets for online orders - which is somewhat fine, but I can't even go into an online order and manually print it. Disabling Order Tickets hides the print button entirely.

[JustinC]

Ah I see. Head over to Settings > Orders. There you'll see an option to manually print tickets for new orders. 

Let me know if you're still having issues! 

@rjmburger

[rjmburger]

There is no option for manually printing orders under Settings > Orders. There is only Automatically Print New Orders - which if enabled, doesn't work if Settings > Printers -> Order Tickets is not enabled.

[JustinC]

Hmm, I would need to look at your settings up close to figure out what's going on. Since I don't have access to your device settings here on Community,  contact our CS team for guidance. 

@rjmburger