The gift option, which I have applied to all items on my site, keeps disappearing.

[annaf]

The gift option, which I have applied to all items on my site, keeps disappearing. I am able to apply it again, but it is beyond frustrating. Are developers tryin to fix this?

[Goldneye]

HI, hopefully this Square Support page will help.

https://squareup.com/help/us/en/article/7170-set-up-gifting-options-with-square-online

[annaf]

No, the Square Support page isn't helpful. I understand how to set up the gift options and apply them to my items. The issue is that it is not sticky: the gift option keeps disappearing from ALL items, and I have to go back in and set it up. It's pretty easy to do, but  it SHOULD NOT keep happening. Are others having this problem? And why is it SO hard to find anyone at Weebly to help?!?

[Joe]

Hi @annaf - so sorry for the confusion here. This sounds like there may be some underlying issue if your saved options are disappearing. We will need to get a hands on look whenever you are available.

Feel free to reach out to our Support Team here!

[annaf]

Hi Joe. I have tried to reach out for over a month. No one ever gets back to me. Ever. The problem persists, and now images are disappearing from our categories pages. PLEASE CONTACT ME. 

[annaf]

AND, I've received a reply that Square is "currently experiencing issues." Good grief.