The export library will only download a corrupt excel file. Any Fix for this?

[AVMercantile]

The export library will only download a corrupt excel file. Any Fix for this?

IT has been working fine.  We use this feature weekly to generate reports.  I have tried from multiple devices and different versions of excel.   Also cannot download a CSV file?

[Summer2024]

Hi there, @AVMercantile! 

I know it can be super frustrating when things are not working. Especially when they worked not that long ago. i have reached out to our product team to see if they can take a deeper look into this. 

Are you able to post any screenshots of what you see when you try to download a CSV file or export library? This will help engineers as well. 

[AVMercantile]

[AVMercantile]

when you try open and repair through excel nothing happens

[Summer2024]

Thanks for that extra information @AVMercantile 😀

I've sent the screenshot to our engineers to take a look at as well. I appreciate your patience!