Terminal slow with cash payments

[buszen]

For 3 days now, our Square for retail has been responding VERY SLOWLY when taking cash payments.  There is about a 10 second lag time between the time we enter the amount paid and the next screen which would tell us how much change should be returned.  It may not seem like a big deal until there are 5 or 6 people in live.  Have contacted support and they say they are working on it???  I am getting frustrated, is anyone else experiencing this??

[MayaP]

Hello there @buszen, first I see this is your first post!  Welcome to The Seller Community, we are happy to have you! 😊🎉.

I hate to hear you are having some issues with your cash payments lagging. I understand your concern, especially when your business is busy this can be frustrating. I would like to gather more information to better assist. 

1. To confirm you are using the Square Terminal? 

2. What app version is the terminal on? 

3. What brand and model cash drawer are you using? 

4. What troubleshooting steps have you done? 

[buszen]

Yes, Square for retail terminal.  Not sure about App Version??  It's the cash drawer that came with the rest of the Square for Retail hardware package.  I have tried re-booting to no avail

[SQModerator]

Hi there @buszen ! Summer here. Thanks for providing that information and taking those steps. At this point, my recommendation is to call in to our support team, so they can take a deeper dive into this issue. You can reach support at 1-855-700-6000 Monday-Friday 6am PST-6pm PST.