Terminal Connection Unreliable

[GinaB]

I have 2 handhelds for my restaurant and they work perfectly... when they stay connected. I have tried everything from restarts to resets and even bought a top of the line Wi-Fi mesh extender but the terminals keep losing connection almost every 5 mins. It's not the Wi-Fi either. We are on a secure network with little congestion and all other connections remain stable with no interruption or issue. It's a big problem when the terminals drop connections during a busy service as they don't send the tickets back to our KDS and our front of house doesn't have time to run back every ticket.
Please help! 

[Sass1]

@GinaB  we experience the same issue with one of the two handhelds we use on a consistent basis.

[GinaB]

Part of me is glad to hear it's not just me but the other part of me is thinking "uh oh this isn't good, for as much as they cost this should not be happening at all to anyone".

[Alex_]

Hi @GinaB,

Sorry to hear you've been experiencing this.

In order to get to better assisted, we recommend contacting our Customer Success Team directly. They will be your best resource in getting this inquiry addressed. Also, having a specialist that can look into the specifics of your account will be highly beneficial.

Check out ways on how to get in contact with them by visiting here.

[Sass1]

At the start of the week a performed a factory reset on our handhelds. So far we haven't had any issues with connection this week! *fingerscrosssed

[Joe]

This is great to hear, @Sass! Hopefully your Terminal will proceed to process with no issue. Feel free to reach back out if anything comes up.

Cheers!

[deadwater]

I have contacted. And contacted.... I get the same article links and steps to take. None of which are doing any good. I am still paying for a device that does not work.

You wouldn't happen to have a good line on the returns department, would you?