Tender Types on Square for Restaurants

[TCV1]

Hi, how do I add different tender types to my SfR POS, it’s the Square Register version. I have seen instructions to do so, but the menu functions it guides you to follow don’t seem to be on my dashboard or on the POS menu, as I always find 🤦‍♂️ We have cash, cards, manual cards and gift cards already set up, but need to have other tender types for the other forms we accept. Many thanks.

[Breffni]

Hi @TCV1 - thanks for your post 🙂 

Tender types are currently managed in the regular Point of Sale, so you'll need to make the updates from the Square Point of Sale app (on a mobile device), then when you next log into Restaurants on the Register the payment types should sync up. 

The steps to manage payment types on the Point of Sale app can be found here. After selecting what you do and don't want there, I'd suggest logging out and back into your Register and the changes should be reflected! 

Let me know how it goes. 

[TCV1]

Thank you, that works a treat! I do wish that every device had the same functionality…it would make it a whole lot easier. 

[Breffni]

Amazing, glad that worked @TCV1. 

Our product teams are always working on new updates and features so hopefully, we'll have more aligned functionality soon 🙂 

[SimonH]

Hi!

Is there any way to rename these payment methods, we previously used Lightspeed but are now loving Square.

We often take payments in advance though, for packages for example - is there a way we can name a payment method 'Prepaid Packages'.

Additionally our booking system takes deposits of £10 per person, we would ideally like the same thing to be able to be applied - we don't want to use discount because we want it to be classed as a sale at this point.

On a seperate note is there any way of backing out of a split amount payment to the main restaurant pos without refunding payments as I nearly did at the weekend...

We will often get customers paying £20 and leaving early, they don't want to split the bill by items - when a guest did this I was stuck on the payment screen for almost an hour rendering the iPad useless - lesson learnt!! I don't want to have to force my guests to split by drinks if they don't want too - I like to be as accommodating as possible.

I hope that makes sense.

[Breffni]

Hi @SimonH! 

I'm glad to hear that you're loving Square so far. 

Tender names are not customizable at this time. 

We also don't have a deposit option on Square for Restaurants right now, it will be introduced, but I don't have a timeline to share. Creating an item called a deposit and refunding it would be a workaround here - however, that would result in a refund transaction fee. 

About split payments: 

• Split tender payment isn’t complete until the entire amount of the sale has been processed and there’s no remaining balance.

• If a split payment has not been completed within 5 minutes, this could timeout the bill and void the previously processed payment.

• Tapping the arrow at the top of your screen before completing an entire sale will clear any amount previously recorded for this payment.

I hope this helps!