If you're subscribed to Square for Retail, open the app:
- Tap Transactions from the navigation bar.
- Search the receipt number or full credit card number to find the transaction.
- Tap the transaction to refund > Return or Exchange.
- Select item(s) to restock or Skip this step > tap Next.
- You can either issue a refund or search your item library to add additional items to the cart. The cart amount will automatically reflect the difference between the original and replacement items.
I hope this helps! @Fifteen25
Justin
Community Moderator, Square
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