Square Orders not syncing with POS App

[BriannaWoodall]

Has anyone had trouble with their orders on the POS app? I can see them on my laptop through square online, but they’re not syncing to my app anymore. 

[The title of this thread has been edited from the original: Orders on POS App]

[Breffni · Accepted solution]

Hi @BriannaWoodall 👋 thanks for flagging this. 

I haven't heard of any similar reports. Syncing issues like this usually occur when your Square app or mobile device is not running the most up-to-date software. 

You can find the steps to update your Point of Sale app here. 

To update iOS devices: 

1. Plug your device into a power source.

2. From the device’s home screen, tap Settings > General > Software Update.

3. Tap “Download and Install”.

4. Follow the on-screen prompts to complete the update.

To update Android devices: 

1. Open your device’s Settings.

2. Tap About > System Updates or Software Updates. If you don’t see Advanced, tap About phone.

Once everything is updated you shouldn't notice any syncing issues, but if you do, please let me know here.