Sometimes upgrades aren't

CrazyHill_GNB · ‎05-19-2025

Is there a workaround for printing a report the same way we were able to yesterday (and all days prior to) before the rollout of the new navigation menu?

My problem is that pre rollout you could Ctl+P and print a full page report. Post rollout, it would appear printing the report now forces space into the printed version for the navigation menu thus condensing the report into about half a page, oriented to the right. This causes data to overlap.

I contacted support but was given information and suggestions about checking my printer head alignment and creating custom report templates in excel.

I clicked the link to switch back to previous menu until June 30th but I fear this is the new norm. Downloading a csv version of the report and printing from there is less than ideal. Surely there is another option.

Thank you for any consideration anyone can give.

TheRealChipA · ‎05-19-2025

Hi @CrazyHill_GNB There is no way to do what you want. Once an upgrade is installed, unless there is something seriously wrong with it, your only choices are to use it as it is, or to go the CSV route, for now.

As for any workarounds, since there are lots of Square reports, you'd need to be specific about which report concerns you, and where you access that report (POS, web dashboard, etc)

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

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