Ship By: Set a Time option is frozen

[Wild_Ridge]

Hi, In the Square app for IOS, the "Ship By: Set a Time" option is frozen.

I can access the "edit ship date" window, but can't select a date. When I tap a date, nothing happens. The Save button is greyed out.

I am running the most recent version of the app.

Thank you.

[kacey_k]

Hi! Since you’re already on the most recent version of the iOS app, I’d try force-closing Square and restarting your iPhone first. I’d also try editing the ship date from the Square Dashboard in a browser to see if the issue is isolated to the iOS app.

If you’re able to select and save a date from the Dashboard but not the app, that would definitely point toward an app-specific issue. I’d recommend reaching out to Square Support as well so they can document it and check whether it’s a known bug.

Hope that helps! Please update the thread if you find a fix, because I’m sure it could help someone else running into the same issue too. 😊