Hi @irh8515. While the only refund option is the original form of payment, as I recall you can load the refund amount to ANY gift card. At least I remember doing that back when I had physical gift cards, which I gave up years ago. Also, FYI, you can reuse physical gift cards after they are emptied. I did that all of the time to reduce the expense of ordering new gift cards.
Anyway, have you tried to do a refund to a different physical gift card? If not, I’d to a test transaction that way — charge it to a house gift card, then return it to a different card. If that doesn’t work, let me know because I guess something changed and I wasn’t aware of the change.
Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)
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