Restaurants POS - Adjusting Loyalty Points (BUG I ...

TheRealChipA · ‎03-09-2024

Greetings,

Today I had a customer ask (after the transaction was completed) to apply some of their loyalty rewards to the transaction. Easy enough, or so I thought. I was able to refund the amount of the rewards they wanted to redeem.

However, when I went into their customer record on the Restaurants POS, I found that while I could press the minus sign 50 times (ugh) to get to a 50 point reward reduction, I could not enter “-50” like I could enter “50” to add points. The popup keyboard is missing the negative sign, which is either a bug or an oversight, I think.

So, I’m reporting it. For now, at least I could hit the minus button 50 times (ugh, again! LOL)

Thanks.

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!

RobynR · ‎03-11-2024

Hello @TheRealChipA, thank you for raising this concern.

I'm curious: if you select the number first, does the minus sign light up so you can select it?

TheRealChipA · ‎03-11-2024

@RobynR It does not. I’m attaching a video (with voiceover) to show you what happens when I try various workarounds. Hopefully that helps.

This video has been deleted

(view in My Videos)

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!

RobynR · ‎03-11-2024

@TheRealChipA Thank you for taking the time to send us a video so we can better understand. However, the video is not loading and states, "This video is currently being processed. Please try again in a few minutes."

I would like to view the workarounds you have tried before escalating this to our Square for Restaurant team. Can you try resending the video one more time? If it doesn't work, I will escalate.

TheRealChipA · ‎03-11-2024

@RobynR Here’s another try. Honestly, that is one thing I don’t like much about the Community software. Video attachments are hit or miss. Hopefully this works.

This video has been deleted

(view in My Videos)

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!

TheRealChipA · ‎03-11-2024

@RobynR I PMed you a copy, too. If I have to, and if you’ll give me some email address, I can email it to support, too.

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!

RobynR · ‎03-14-2024

@TheRealChipA, I just wanted to touch base regarding your direct message. I've tried accessing the video you sent, but I'm still running into some issues. Don't worry, though; I've passed this on to our Advanced Support team for a closer look. As soon as they get back to us with more info, a Community Moderator will be sure to give you an update right here.

Thanks a bunch for your patience and cooperation!

RobynR · ‎03-18-2024

Thank you for your patience, @TheRealChipA. Our Advanced Support team has confirmed that the ability to input negative numbers is not currently available. You can submit this as a feature request in our Ideate Room.

TheRealChipA · ‎03-18-2024

Thanks, @RobynR. While I find it weird that they consider this a feature and not a bug, I will do that. I appreciate your help, though!

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!

RobynR · ‎03-19-2024

@TheRealChipA, you're welcome and thank you for your feedback.

Restaurants POS - Adjusting Loyalty Points (BUG I believe)