Removing item descriptions from receipt

[ljatx]

To start, we use Big Commerce for our website, but also sell in store with Square for Retail. We build build our products and track inventory in Big Commerce then push our products from Big Commerce into Square. Although our settings for 'show item description' are turned OFF, every receipt has the 'coded' version of the descriptions that come through from Big Commerce.  Without manually deleting every description manually, is there another way to remove them? Every time we push new products, the descriptions reappear.  Please help?

[AshleyK]

@ljatx I'm really sorry to hear the frustration regarding your receipts. Have you tried to contact Big Commerce to see if they have any solutions? In almost all cases the solution lies with them as we are only there to accept the payments.

[NTXBBQSUPPLY]

Did you figure this out @ljatx ?  I'm having the same issue.  It seems that it had the proper descriptions in the past & now it has the coded version.  I think it might have to do with the new Square Integration App.

Thanks,

Michael

[ljatx]

Same happened with us so we just removed the product descriptions from Square all together.  It wasn't fun -- we had to delete the descriptions for each product individually.  Just know that if you do the same, when/if you add new products to BC in the future (which requires the push to Square), the product descriptions will show up in Square again.