Refunds with Debit.

[AlmaguinPetSup]

Hi, I'm new to this forum. I can't seem to be able to do a refund unless its with a CC. I'm told this is because we are in Canada. Anyone else have issues with returns? 

[BernadetteA]

Welcome to the Seller Community, @AlmaguinPetSup 👋 It's so nice to have you here. 

Can you please clarify what you mean by this? I'm not familiar with any rule that would prevent you from processing a debit to a credit card only.

Thanks in advance for any additional information you can provide! 😊

[BreatheCrystal]

It's not processing a debit to a credit card, it's refunding a purchase that was done with a debit card.

[BreatheCrystal]

YES. So many issues. I can't refund any debits at all. I'm on the line with them right now and they're telling me it's my issue, not theirs.

VERY FRUSTRATING.

[Nooroongji]

I am waiting for a call back whether or not they will escalate this to the engineering team after they sent me new readers and the same issue arises. Was there a resolution for you?