Recommended app flow for take out or call-in orders

I'll admit I'm a newbie as we're just getting started with Square for Restaurants.  We open next week and I'm trying to understand the flows so that I can train my staff. 😅

 

I can see how to place orders and associate them to a specific table on our map.  But how do you best handle orders placed at the host stand for to-go?  Or orders called in over the phone?

We are primarily a full service restaurant, so the table model fits well, but I'm sure we'll have our share of to-go orders as well.

Any tips or tricks for this?  I've searched online and tried to find videos, but I haven't yet found an answer.

1,020 Views
Message 1 of 2
Report
1 Solution
Square Champion

Solution

Hey @ChrisKula.  Most sellers I know who are in your situation create a “section” for to-go orders — whether call-in or in person.  Then they create the number of “tables” needed for the maximum go orders they think they will have at any one time waiting to be filled.

 

Other sellers here might have different techniques, but that seems the easiest to understand to me.

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!

View Solution >

994 Views
Message 2 of 2
Report
1 REPLY 1
Square Champion

Solution

Hey @ChrisKula.  Most sellers I know who are in your situation create a “section” for to-go orders — whether call-in or in person.  Then they create the number of “tables” needed for the maximum go orders they think they will have at any one time waiting to be filled.

 

Other sellers here might have different techniques, but that seems the easiest to understand to me.

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!
995 Views
Message 2 of 2
Report