My invoice shows paid, but the customer told me after his card declined. What should I do?

[jeffatkinsonlpc]

The customer was nice enough to alert me to his bank declining the charge due to suspected fraud. I know this happens a lot these days. He informed the bank the charge was legit. On my end the next day it is still showing paid. I am not sure if I should hold his product he purchased for a few more days to see if it reverses. Any assistance would be greatly appreciated.

[Goldneye]

Hi, customer service situations can be so frustrating.  The customer stated the bank was notified, so the bank could have released the funds.  Is the customer a known repeat customer? then process the purchase as good faith.  Is it a smaller amount that you feel comfortable with? then process in good faith.  Is it a larger amount you do not feel comfortable with? then hold a few days. 

Hope this helps!

Terri

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