Keep the payment method when reopening a check

[MelissaHB]

When reopening a closed check, it removes the payment method and issues a refund  even though I have “keep payment method” toggled on in the back end. Is this a glitch?

[JJ_]

Oh no, @MelissaHB 

Firstly, welcome to the Seller Community, and sorry to hear that you're here because you've run into trouble. I haven't seen other reports regarding this situation. I recommend checking to make sure that both your app and your mobile device itself are up-to-date. If everything looks good there, you'll want to reach out.

If you haven't already, your best bet is to get in touch with us directly, so that a member of our Restaurants team can dig in with you. When you have a moment, please reach out directly by logging into your Square account and heading here.