Hi @hsuangie, thanks for posting and welcome to the Community 🙂.
I'm sorry to hear you're having issues with the KDS app. There are a few troubleshooting steps you can try to resolve this :
- Check to make sure you’re using the most recent version of the Restaurants app and KDS app.
- Check that the Android OS (software) is up to date on your device.
- Restart the Square KDS app.
- Delete the app and reinstall it on your Samsung device.
I hope this helps ! If not please let me know, or contact our Support Team by email or phone so our engineers can take a closer look.
Lou
Community Moderator, Square
After a year of supporting the Square Community, I'm leaving Square for a new adventure down under !
Check out article "A Contact Guide to the Seller Community" to reach out to current Seller Community Moderators.
