Items visible in inventory but not in items li

[lennys26]

Today I have noticed that there is [at least] one item that appears in my inventory list (where quantity counts are) however, it is not visible in the list of all items in my store.

I get the same results when looking from my Register (v. 6.88sw) or from any of the multiple Square apps on my phone.

Has anyone experienced this and have a workaround?

[MayaP]

Hi @lennys26  — thanks so much for hanging in there while I got back to you!

Could you help me understand a bit more about where the item is showing and where it isn’t? If you’re able to share a photo or two of what you’re seeing on your end, that would be really helpful.

I’ll keep an eye out for your reply so we can get to the bottom of this together.

[lennys26]

@MayaP - I just discovered that my item configuration was set incorrectly. “Where it’s sold” had disabled itself for all locations. I switched it back on, and now this item is appearing correctly once again.

[MayaP]

Thanks for updating me @lennys26! I am glad things are working correctly now 😊