Items disappear from grid after adding (Square for Retail)

[shoneycutt]

All new items I add to the grid disappear after I close the edit screen. I looked at the troubleshooting page, but nothing there helped. I updated my iPad and the green Square for Retail app, and it still happens. I had to switch back to the white Square app because I changed one of my most-used items, and now it's not in my grid. I've seen that others have this problem. When will it be fixed? It makes the app basically unusable. Searching almost every time I enter an item takes way too long.

[_Violet]

Hi @shoneycutt - I'm sorry to hear that this issue with Square for Retail has brought you to the Seller Community! 😥

This does sound off, but it's difficult to pinpoint what may be happening without looking at your account with you. If you have already exhausted all of the troubleshooting steps listed here, I suggest that you get in touch with our Support Team directly. If you haven't already, please reach out directly by logging into your Square account and heading here.