Issues with new update - Open Tickets

There seems to be an issue with the most recent update. We use Open Tickets, and now when we save an order to a ticket it automatically saves to an auto numeric ticket name. We then need to go back into Tickets to then edit that ticket to then update the name of the ticket. It's very annoying! I've looked to see if there are any settings to change this and "predefined tickets" is switched off. I'm not sure what else would have changed this. 

 

Also, when we go into an open ticket, click on the three dots to open the edit ticket feature, and then from there go to void ticket, the app crashes and relaunches. 

 

Not cool Square. 

 

We are using a Square Register Version: 6.92

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Square Champion

Hello @Portafilter .   I'm sorry to hear that you are having issues with the update. 

 

I'm wondering if your terminal settings are correct.   Please go to your Register and then SETTINGS>CHECKOUT>ORDER TICKETS.   Then check to see if these settings are correct (most likely enter custom name or number).

 

Hope this helps.

John Losito,
Sun Valley Lanes & Games

A flute without holes, is not a flute. A donut without a hole, is a danish.

Square Champion and Square Innovator
www.sunvalleylanes.com
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This just started happening with my register as well.

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