Hi @SeeYouInHealth. If you’re looking for a foolproof way, such as a button they have to press on a KDS, the answer is there is not. Back in the day when I had food service, I resorted to a couple of things. But they all still require that our employees do the jobs we actually pay them to do. Thankfully, in 8 years of food service we didn’t have any issues. Here’s what I did.
- I made the text of the allergy modifiers frustrating. I added lots to “******” to the front and back, causing them to wrap over a few lines. AND THOSE ENTRIES WERE IN ALL CAPS, TOO! Lol
- I also added a no-charge item called “**** ALLERGY ALERT *****” which we put at the beginning and end of the checks, as well as after the item with the allergy modifier.
- And, just be sure that my line cooks weren’t hung over and apathetic, I had the servers check in. I know that you are trying to avoid that, but it was the only foolproof way to keep my customers safe.
In the end, I can’t think of anything Square could do that would give us the peace of mind that a verbal check-in hopefully gives us. Maybe someone else has an idea, but that’s what I’ve got!
Best,
Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)
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