Is anyone else having issues with inaccurate inventory reports data

[quikone]

I have noticed that the data represented in the inventory sell through and the projected profit report is not updating, it sometimes takes hours and days before the data becomes accurate.  I would think that the data would update within moments at the most??

[JJ_]

Hey there @quikone

This sounds like a good question for our Retail team

They can take a look at your account with you to help shine a light here, as they can look at your account alongside you in real-time to pinpoint what's going on with your reports not being accurate. Please reach out by phone when you have a moment by logging into your Square account and heading here. 

[quikone]

Hey JJ,

Thanks for the reply.  According to the people I have talked with say that the reports lag by 24 hours.  That sounds excessive.  I can see a few minutes to an hour or so, but a day??

[JJ_]

Glad you were able to get clarification on this @quikone. Your feedback is very valid. Something I have learned over the years is that in technology there is always room for improvements big or small. I recommend you submit a Feature Request here. This will help our product team get visibility and track other Sellers with similar interest in your request.

Important: When submitting a request, make sure to include the desired feature, and provide the details of how this feature will help your business succeed (how would you use it and what you expect from it).

[SoapStop]

Originally it had been lagging by only 24 hours or so, but now mine is showing the last update was 3 days ago, and it is also not pulling in any items added within the last month or so at all.  Any ideas?

[quikone]

I had talked with them several months ago and they admitted to having issues with libraries not updating properly.  They have never fixed the problem that I am aware of.  Instead they come up with new things that Square will do.  Although I like and appreciate some of the changes but it would be nice if they would finally fix this long standing issue.

[SoapStop]

Mine is now going on 3 days without updating.  Sell-through is an amazingly helpful feature….when it works. 

[sayra]

Hello, @SoapStop - Welcome back to our Seller Community. 

Have you contacted our Square for Retail team? They will be your best resource. Please reach out by phone when you have a moment by logging into your Square account and heading here. We would be happy to dig deeper into the account in case this is specific to your account and needs the attention of an engineer. 

We will be on the lookout for your call. Please let us know if you have any other questions or concerns.