Incorrect card linked to customers account

[Tbarron48]

customer has tried to pay bill but it has been paid. The last 4 digits don’t match her card. obviously wrong card is linked to account. Have no idea who’s card it is I never linked a card to it. we need this fixed because we have no idea who is paying for her stuff

[ashc]

Hey @Tbarron48,

Have you checked their profile in your Customer Directory?

We only see the last 4 of the card as well but you can un-link any wrong cards on file through their Customer Directory profile.