I was told by Support there is a bug

[StuartC]

I was told there is a bug in the Retail app causing cash drawer to not open. Why does Square status say everything is functional? I am guessing if they showed us the real story the status would be in a state of always broken. Mark me as frustrated

[MayaP]

Hey @StuartC, I am sorry to hear you experiencing some issues with your Retail app and cash drawer. Who advised you this was a bug?

I have not seen reports of this issue, but want to make sure this gets addressed. What retail app version are you on? Can you provide a video of the issue? 

[Candlestore]

@StuartC ;

I was informed this is not a Bug but as designed.  I do not understand the Logic of the delay.  The cash Drawer does open immediately after taping the Type of Receipt, and the New Sale, 2 additional steps before the Drawer will open.  Unlike the previous version when you entered the $ amount and the the Drawer automatically opened right away.  Then you could ask the customer if they wanted a receipt and what type of receipt (email, Text, or Printed) .  

Now if the customer is not found by Square, and want an email or Text receipt your standing with the customers $$ trying to enter their # or Email just to make change.  This slows everything down and gets our customers annoyed along with us.  

So I also would like to know now if this is a Bug or was it Designed this way to slow things down?

[StuartC]

Was told it is a bug. It has been address in an update this morning, version 6.41.3. Seems to work.

Regards,

Stuart

[Candlestore]

@StuartC ;

I just added the Update, and my drawer is still delayed.  Meaning after putting in the cash amount or selecting the cash amount it still took 6 seconds for the drawer to open.  This is alot better than the previous version, of having to tap other areas.