I wanted to use Square for my restaurant POS and tested for some time (since last December!).
But, I have not made the transition yet and here is why.
Missing hold ticket feature. Or, missing future ordering (on POS).
These are not exactly same, but very similar.
One way to see them: Holding ticket as a manual operation and future ordering as an automated operation with timer.
This is a major deal breaker for me as I need to hold ticket many times every day.
Sometimes it is my customer ordering dinner at lunch time several hours earlier.
Or, on very busy night the customers called for an order and there are many tickets hasn't been fired yet waiting their time.
I need to take orders first and send (fire) them later to kitchen printers (or KDS).
(less than ideal) solutions: (1) using paper ticket and hold. Bring them to kitchen when the time is up. (2) Not taking phone orders. (go for online order only). or (3) not taking any scheduled orders (online) and take and prepare orders sequentially. None of these work for me.
I was told that the Square POS (retail) has the future ordering feature.
I don’t know why this is not included in Square for Restaurant.
Here are other feature requests for Square for Restaurant.
- online orders, pick-up time settings: It would be nice to add more in between time settings: Like 35, 40 and 50, 55 min.
- 90 days to schedule may be good for catering but it would be nice to have a choice to limit days. I’d like to set mine at 3 days max.
- On kitchen ticket printing, being able to group items based on guest (seating) - This will be very helpful not only for the expediter and food runner, but also for packing take out orders by person. On kitchen printer or KDS, they can be separated with a line divider. Last time I saw only these with seating indicator - (S1), (S2) for each item but they are not being sorted. Difficult to see who ordered what.
- Prep-time and Order limiting numbers: Each numbers does not work for everyday whole week. At least different numbers set for lunch/dinner and weekdays/weekends would be helpful.
