I'm having an issue with credit card charges

[cusmile1x]

I have been experiencing and number of customers reporting to me duplicate charges on their credit cards from a single purchase and I don't know why this keeps happening but it's causing me a lot of frustration can someone please help 

[pessosices]

Hey @cusmile1x 

Does it show up as two different transactions on your dashboard, or just on their credit card statements?

If it's just on their credit card statements, often it's a Pending Charge and then the Real Charge, and the Pending Charge just drops off after a few days or a week. This is typical of any Credit Card Sale & Processor.

If it's showing up as two charges on your Transactions tab on your Dashboard, then there might be something else going on and you'd have to contact Square Support.