I have a domain registered with another site (register.com).

[marcyvw]

I have a domain registered with another site (register.com).  I've contacted them and pointed my domain to my Square site, but it isn't recognizing it.  It's been over 72 hours.  How can I fix this?

[Goldneye]

HI, need a bit more information to hopefully help.  Did you point your domain with a Redirect?  adjust DNS settings? or did a full transfer?  Do you have a free Square Online plan or paid?

Terri

🛍 Shop my store

Resale Collection - http://bit.ly/HangerHues

[marcyvw]

I adjusted my A records to point to the IP address of my Square site.  I have a paid Square plan.  I didn't do a full transfer, just a redirect.

[Goldneye]

HI, thanks for the information.  Pointing a domain or Redirect will continue to show the .square.site URL of your store.  Since you are on the paid plan, you can adjust the DNS settings and it will become a .com.

If you still wish to point or redirect, on your domain provider, under manage its Source URL to destination URL (meaning whatever.com to whatever.square.site).  No need to adjust A Record.

Terri

🛍 Shop my store

Resale Collection - http://bit.ly/HangerHues

[marcyvw]

How do I adjust the DNS settings in Square?  I've tried several times and it keeps pointing me back to where my domain is registered.

[Goldneye]

HI, hopefully this Square Support page will help.

https://squareup.com/help/us/en/article/6916-connect-your-domain-with-square-online-store

Terri

🛍 Shop my store

Resale Collection - http://bit.ly/HangerHues

[marcyvw]

Yes, I've gone through this several times.  Instead of saying "Connect" it says "Got It".  It does not appear Square is recognizing the change I've made with my domain host. 

[Goldneye]

HI, Did you try a different browser?  

Terri

🛍 Shop my store

Resale Collection - http://bit.ly/HangerHues

[marcyvw]

Yes.

[marcyvw]

It still doesn't work.

[Goldneye]

HI, that does sound strange.  Your domain is with Register.com.  Can you send a screenshot of the Manage Domain area?  

Terri

🛍 Shop my store

Resale Collection - http://bit.ly/HangerHues

[marcyvw]

I was able to get it resolved by contacting technical support.  There was something going on behind the scenes that I was unable to resolve on my side.  I appreciate all your help!